Rock Arkie brings more than 20 years experience in the technology industry to Vivisimo as its Senior Vice President of Services and Support. In this role, Rock oversees and leads Vivisimo’s client services and support initiatives to increase customer satisfaction, strengthen retention, and grow revenue. Formerly serving as SVP of Operations at iDirect Technologies, Rock led the development of a world-class infrastructure to allow the company to grow from a 10 million dollar company to beyond $150 million. Prior to iDirect Technologies, Rock served as Executive Vice President and General Manager of Marconi Services – Americas (formerly Fore Systems). Serving a dual capacity as GM for Americas service operations and Vice President for Global Services Marketing, Rock oversaw not only the service delivery and P&L, but was responsible for all professional services product management, marketing communications, marketing intelligence, vertical marketing programs and marketing support services. With experience spanning across system engineering to network operations and telecommunications infrastructure design and management, Rock has also held various positions within IBM, the banking industry, 3Com, and the Government. After attending college, Rock served in the United States Navy for 6 years receiving the following recognitions: Naval Achievement medal, National Defense medal, and Sikorsky winged S (for lifesaving mission).