John Kealey

John Kealey is an experienced senior executive with over 25 years in the communications and information technology industries. He is the former President and CEO of iDirect Technologies, which he joined when the company was a pre-revenue turnaround and helped grow organically to over $120 million in annual revenue and a position of global leadership in satellite routing technology when it was acquired by Singapore Technologies (ST) in November, 2005. He was selected by Via Satellite magazine as the "2004 Satellite Executive of the Year", and The Ernst and Young Washington DC Area Communications "Entrepreneur of the Year" for 2005. Earlier he was CEO and founder of TenFold Communications Inc., an enterprise software company and subsidiary of TenFold Corporation. Kealey spent much of his early career at SBC Communications, holding a number of senior positions there, including President of its wireless messaging business. He was also a senior executive at The Continuous Learning Group, a premier boutique leadership consulting firm. He founded the firm's merger and acquisition integration practice and continues to maintain a relationship with the firm. He began his career at Coopers & Lybrand and holds an MBA from Washington University in St. Louis.
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Five Questions Every CEO Needs to Ask About Their Customer Experience

Monday, March 26th, 2012

According to a 2011 Temkin report, “Only 3% of companies have reached the highest level of customer experience maturity, which Temkin calls a Customer-Centric Organization.” Despite this, many CEO’s across the globe are claiming that there companies are indeed customer-centric. This reminds me of the warning posted on my rearview mirror: “Objects in the Rear View Mirror May Appear Closer than They Are.” Perhaps as CEO’s we’re looking at the wrong metrics and the blind spot that’s apparent to our customers, eludes us.

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Welcome to the Information Optimized Blog!

Monday, March 1st, 2010

Welcome to the “Information Optimized” inaugural blog post. We’ve created this blog to share knowledge and collaborate with you, our customers, our partners and all others interested in bringing people, process and technology together to maximize the business value of information.

So, why the new title? Information Optimized?

An independent party recently completed an in-depth survey of our customer base. What we found was astonishing. We’ve always known that we’ve helped our customers with their information access which has led to significant value for them. However, what we didn’t realize was just how much value. It was fascinating and humbling.

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