According to a 2011 Temkin report, “Only 3% of companies have reached the highest level of customer experience maturity, which Temkin calls a Customer-Centric Organization.” Despite this, many CEO’s across the globe are claiming that there companies are indeed customer-centric. This reminds me of the warning posted on my rearview mirror: “Objects in the Rear View Mirror May Appear Closer than They Are.” Perhaps as CEO’s we’re looking at the wrong metrics and the blind spot that’s apparent to our customers, eludes us.
John Kealey
Five Questions Every CEO Needs to Ask About Their Customer Experience
Monday, March 26th, 2012Welcome to the Information Optimized Blog!
Monday, March 1st, 2010Welcome to the “Information Optimized” inaugural blog post. We’ve created this blog to share knowledge and collaborate with you, our customers, our partners and all others interested in bringing people, process and technology together to maximize the business value of information.
So, why the new title? Information Optimized?
An independent party recently completed an in-depth survey of our customer base. What we found was astonishing. We’ve always known that we’ve helped our customers with their information access which has led to significant value for them. However, what we didn’t realize was just how much value. It was fascinating and humbling.

