Mark Myers

Mark Myers has more than 15 years experience in the search and content technologies field helping enterprises to gain maximum value from their information resources. As Sr. Director of Product Management at Vivisimo, Mark is responsible for understanding clients’ business challenges and helping to align the company’s product and service offerings to ensure that organizations achieve maximum return on investment from Vivisimo’s solutions.
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Wrangling Big Data with Enterprise Search

Wednesday, April 4th, 2012

In an earlier blog post titled, “Use the Four V’s to Better Understand the Big Data Ecosystem,” I discussed the concepts of volume, velocity, variety and variability that represent the measurable dimensions of big data. I then reviewed some research on how the various tools that make up the big data “ecosystem” address these dimensions. Further vetting of these ideas has helped to fuel discussions about the role of enterprise search in addressing big data with customers, partners, analysts and a number of big data practitioners I met at the recent Strata conference in Santa Clara, California. One of the key takeaways of this research is the real-time element that search can add to a big data deployment—more on that later. As promised in my initial post, I developed the topic of search and the value it can bring to big data into a Vivisimo White Paper titled, Optimizing Big Data.

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Harnessing the “Nexus” for Deeper Employee and Customer Engagement

Wednesday, March 28th, 2012

Earlier in March I attended two conferences presented by industry analyst firm Gartner, Inc.: the Portals, Content and Collaboration Conference and Customer 360. It is no coincidence that these conferences are conducted back-to-back in the same venue. There is considerable overlap between the business strategies and technologies used to manage and deliver information inside an organization and those which are used to engage and nurture customer relationships. Both of these areas of activity are being transformed by changes in the technology landscape and workplace. Several themes connected these two conferences but the most significant and relevant two topics to me were the theme of “engagement,” and a concept Gartner has labeled the “Nexus.”
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Use the Four V’s to Better Understand the Big Data Ecosystem

Tuesday, December 20th, 2011

There is remarkable unanimity among industry analysts and thought-leaders on the nature of big data. Rather than a phenomenon of volume alone, big data is almost universally described as having the dimensions of velocity and variety as well. The term velocity recognizes the speed with which many types of big data, such as sensor output or social network interactions, are generated. Variety recognizes the many forms that big data can take, from very compact “blips” from sensors or clickstreams to text documents to multi-gigabyte geospatial images.

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Clean Sweep for Vivisimo’s Federal Day 2011

Friday, June 10th, 2011

Vivisimo’s fourth annual Federal Day was held June 1st at Nationals Park Conference Center. This is the second year in a row we have held this event at the home of the Washington Nationals Baseball team, and I guess you could say we are undefeated in our home park. The Nationals haven’t let us down yet at this event and neither have our line-up of speakers and participants. Federal Day is a multipurpose event for Vivisimo customers, partners, and others from the Washington DC area government business and IT communities. This year’s event focused on one of the greatest challenges in government as well as business: achieving return on investment.

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“Please hold…”

Monday, January 31st, 2011

Ever wonder what’s happening on the other end of the line when a customer service representative puts you on hold? Is the “CSR” taking another call? Filing her nails? Asking the guy in the next cube the answer to your question? What about when you’re told “our computer system is slow today” or you can hear frantic typing in the background? Then there’s my all-time favorite, which is explaining your issue to several different people before getting assistance. Are these ways to punish you for calling 800 before thoroughly reading the manual or searching the support forum?

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Does Search Need the Semantic Web to be Disruptive?

Monday, August 16th, 2010

If you read the inside-the-Beltway publication Washington Technology you may have noticed that the August issue has an article on five “disruptive technologies”. Search, lumped together with the Semantic Web, is discussed as one of the five. No argument here on search being disruptive, even though it has been around quite awhile. And I wouldn’t argue about the importance that the Semantic Web will play in our future, or the decision to combine search and the Semantic Web in the same discussion.

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