As the information economy continues to evolve, significant tension is growing between two opposing forces. On one hand, it is essential to keep increasing the empowerment of knowledge worker teams across the organization. For companies to run lean and mean, to ensure that they capitalize on any and all opportunities that may emerge in the market, and to rigorously drive down the risks associated with process or compliance failures, they must keep raising the bar when it comes to what users can do individually and collectively from their PCs, tablets and smartphones.
Posts Tagged ‘data repositories’
Wrangling Big Data with Enterprise Search
Wednesday, April 4th, 2012In an earlier blog post titled, “Use the Four V’s to Better Understand the Big Data Ecosystem,” I discussed the concepts of volume, velocity, variety and variability that represent the measurable dimensions of big data. I then reviewed some research on how the various tools that make up the big data “ecosystem” address these dimensions. Further vetting of these ideas has helped to fuel discussions about the role of enterprise search in addressing big data with customers, partners, analysts and a number of big data practitioners I met at the recent Strata conference in Santa Clara, California. One of the key takeaways of this research is the real-time element that search can add to a big data deployment—more on that later. As promised in my initial post, I developed the topic of search and the value it can bring to big data into a Vivisimo White Paper titled, Optimizing Big Data.
Five Questions Every CEO Needs to Ask About Their Customer Experience
Monday, March 26th, 2012According to a 2011 Temkin report, “Only 3% of companies have reached the highest level of customer experience maturity, which Temkin calls a Customer-Centric Organization.” Despite this, many CEO’s across the globe are claiming that there companies are indeed customer-centric. This reminds me of the warning posted on my rearview mirror: “Objects in the Rear View Mirror May Appear Closer than They Are.” Perhaps as CEO’s we’re looking at the wrong metrics and the blind spot that’s apparent to our customers, eludes us.
An Antique: Dust off Your Data
Monday, May 3rd, 2010I recently read a story of an antique dealer who thought that an old baseball card might be worth at least $10.00 on eBay. It was wrinkled and faded so she could not tell exactly what photo was on the card. After posting it on eBay and getting strange requests she decided to be certain and had a professional evaluator examine the card. The card was the 1869 Cincinnati Red Stockings, the first professional baseball team in the US. This old, wrinkled and discolored card sold for over $75,000.
Reading this story, I immediately thought of our information. Information stored in legacy systems, buried in old emails, and tucked away in untouched files. Do we know the true value of our information? I’d wager perhaps not. Every year we collect terra bytes of data. According to the IDC information creation grows faster than 65% a year.
