Posts Tagged ‘innovation’
Tuesday, December 27th, 2011
Innovation often feels risky. Typically, it entails committing significant resources to something that may not bring about the needed outcome. This uncertainty often causes decision-makers to shy away from innovation.
But as the rules governing business performance continue to mutate, it may be reasonable to look at innovation from the opposite direction: Why are we committing significant resources to something—in this case, the status quo—that will certainly not deliver the needed outcome?
And there is no doubt that our present IT solutions cannot deliver needed outcomes. As Andy McAfee, Principal Research Scientist at the MIT Sloan School of Management’s Center for Digital Business, recently explained, “We have collaboration tools that are not social, and social tools that are not collaborative.”
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Tags: collaboration, data repositories, information socialization, innovation, IT solutions, knowledge management
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Thursday, July 14th, 2011
Every business conversation always circles back to the customer. At a recent #innochat on innovation Graham Hill [@grahamhill] asked, “Do customers need us to innovate?” My immediate response was customers “expect” us to innovate—when we don’t we end up at memorial services. And sadly enough it would be our own service.
Tenuous competitive advantages coupled with increased global competition mandate that we continuously innovate or risk losing our customers to competitors. Added to this, customer expectations seemingly inch higher daily. Customers want us to anticipate their needs, to develop new products, to innovate, and deliver solutions that bring efficiency to their business processes, their homes, and their life as a whole.
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Tags: competitive advantage, customers, CXO, innovation
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Monday, June 13th, 2011
We’ve seen how quickly the market moved from the PC to the tablet and from VCR to on-demand television. I wonder too if we’ll soon—if we haven’t already—lose the smell of old books in favor of the Kindle or a similar device. I immediately jumped on the Kindle train along with the rest of my family! According to a ClearAction Benchmarking Study, “70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions.” Looking at the Apple’s and Amazon’s of the world we can’t help but wonder if their innovation is customer driven or if their innovations drives customer demand. This was good fodder for a fast paced #CXO tweet chat as we explored the intersection between innovation and the customer experience!
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Tags: #CXO tweet chats, customer experience, customer insight, innovation, product development
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Monday, February 7th, 2011
Steve Jobs temporarily released the reins at Apple. Since then the critics are all asking, can Apple still be innovative in his absence? The question baffled me. Yes, I absolutely do believe that Jobs is a mastermind of innovation; however, just because he leaves, it doesn’t mean that Apple will halt all plans for continued innovation. In fact, I think quite the opposite. While Jobs has been on board, Apple has captured years of knowledge from him, his teams, and customers. If leveraged, this knowledge can produce even greater innovation over time.
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Tags: data, decisions, information, information insight, innovation, renewal
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Thursday, September 2nd, 2010
In challenging economic times, there is a natural tendency to retrench. Rather than investing in innovation, corporate decision-makers look for ways to cut costs and stretch resources. After all, if there isn’t a good likelihood that innovation will yield substantial new revenue in the near term, why invest in it?
I would like to suggest a few reasons why such investment is not only wise, but actually essential in our current business climate—especially when it comes to Information Optimization (IO).
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Tags: competitive advantages, increasing productivity, Information Optimization, innovation
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