As the information economy continues to evolve, significant tension is growing between two opposing forces. On one hand, it is essential to keep increasing the empowerment of knowledge worker teams across the organization. For companies to run lean and mean, to ensure that they capitalize on any and all opportunities that may emerge in the market, and to rigorously drive down the risks associated with process or compliance failures, they must keep raising the bar when it comes to what users can do individually and collectively from their PCs, tablets and smartphones.
Posts Tagged ‘innovation’
Business on Board – Part II
Thursday, March 15th, 2012In my last blog, I made some assertions about why it’s often difficult to get the business to understand and embrace technology solutions like those offered by Vivisimo—even though the business value delivered by those solutions can be considerable. That’s because the business rarely knows what it wants or needs when it comes to technology. IT doesn’t always do the best job of selling the value of technology internally and SaaS is enabling the business to more easily make its own bad technology decisions.
In this blog, I’d like to make some suggestions about how IT can facilitate good technology decisions by the business—so the business, IT and awesome technology vendors like Vivisimo can all come out winners.
The Revelation of Data
Tuesday, February 21st, 2012The artist James Turrell once said, “Light is not so much something that reveals, as it is itself the revelation.” This is such a profound statement. Given the influx of data and the spotlight on leveraging Big Data, I immediately paralleled light with information. If we were to sit and think about it, information in the right context, at the right time, is indeed light.
Customers “Expect” us to Innovate
Thursday, July 14th, 2011Every business conversation always circles back to the customer. At a recent #innochat on innovation Graham Hill [@grahamhill] asked, “Do customers need us to innovate?” My immediate response was customers “expect” us to innovate—when we don’t we end up at memorial services. And sadly enough it would be our own service.
Tenuous competitive advantages coupled with increased global competition mandate that we continuously innovate or risk losing our customers to competitors. Added to this, customer expectations seemingly inch higher daily. Customers want us to anticipate their needs, to develop new products, to innovate, and deliver solutions that bring efficiency to their business processes, their homes, and their life as a whole.
Who’s The Driver—Customer Experience or Innovation
Monday, June 13th, 2011We’ve seen how quickly the market moved from the PC to the tablet and from VCR to on-demand television. I wonder too if we’ll soon—if we haven’t already—lose the smell of old books in favor of the Kindle or a similar device. I immediately jumped on the Kindle train along with the rest of my family! According to a ClearAction Benchmarking Study, “70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions.” Looking at the Apple’s and Amazon’s of the world we can’t help but wonder if their innovation is customer driven or if their innovations drives customer demand. This was good fodder for a fast paced #CXO tweet chat as we explored the intersection between innovation and the customer experience!
Finding Innovation
Monday, February 7th, 2011Steve Jobs temporarily released the reins at Apple. Since then the critics are all asking, can Apple still be innovative in his absence? The question baffled me. Yes, I absolutely do believe that Jobs is a mastermind of innovation; however, just because he leaves, it doesn’t mean that Apple will halt all plans for continued innovation. In fact, I think quite the opposite. While Jobs has been on board, Apple has captured years of knowledge from him, his teams, and customers. If leveraged, this knowledge can produce even greater innovation over time.
Recession and Innovation
Thursday, September 2nd, 2010In challenging economic times, there is a natural tendency to retrench. Rather than investing in innovation, corporate decision-makers look for ways to cut costs and stretch resources. After all, if there isn’t a good likelihood that innovation will yield substantial new revenue in the near term, why invest in it?
I would like to suggest a few reasons why such investment is not only wise, but actually essential in our current business climate—especially when it comes to Information Optimization (IO).
