Comments for Information Optimized Blog http://informationoptimized.com Mon, 16 Jan 2012 16:58:46 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Evolving Beyond Traditional Search by Andrey http://informationoptimized.com/blog/2012/01/09/evolving-beyond-traditional-search/comment-page-1/#comment-14830 Andrey Mon, 16 Jan 2012 16:58:46 +0000 http://informationoptimized.com/?p=910#comment-14830 Thanks for your article. I referenced it from my blog post: http://readrz.blogspot.com/2012/01/what-is-exploratory-search.html Thanks for your article. I referenced it from my blog post: http://readrz.blogspot.com/2012/01/what-is-exploratory-search.html

]]> Comment on Customer Experience Motto for 2012 by Andrew McFarland http://informationoptimized.com/blog/2012/01/03/customer-experience-motto-for-2012/comment-page-1/#comment-14706 Andrew McFarland Tue, 10 Jan 2012 18:48:52 +0000 http://informationoptimized.com/?p=869#comment-14706 Perfect... wish I'd thought of the bumper sticker analogy. Had to laugh at your allusion to lip service as a hindrance to true improvement. 3 Ways to Keep Lipstick from Ruining Customer Service http://bit.ly/8YReZf Good looking customer service provides no value to customers unless it is backed up by substance. Sadly, either through ignorance, lack of vision, or lack of resources, companies spend a lot of time developing great marketing backed by a chimera of support. Let's make 2012 different. Perfect… wish I’d thought of the bumper sticker analogy.

Had to laugh at your allusion to lip service as a hindrance to true improvement. 3 Ways to Keep Lipstick from Ruining Customer Service http://bit.ly/8YReZf

Good looking customer service provides no value to customers unless it is backed up by substance. Sadly, either through ignorance, lack of vision, or lack of resources, companies spend a lot of time developing great marketing backed by a chimera of support.

Let’s make 2012 different.

]]> Comment on How Organized is Your Sock Drawer? by Allen http://informationoptimized.com/blog/2010/03/30/how-organized-is-your-sock-drawer/comment-page-1/#comment-14694 Allen Tue, 10 Jan 2012 06:38:45 +0000 http://informationoptimized.com/?p=50#comment-14694 I can see myself in this analogy, since overtime I've developed my own system of organization and management. It's hard though when you share drawers bec you need to fin the middle ground for compromise to work. I can see myself in this analogy, since overtime I’ve developed my own system of organization and management. It’s hard though when you share drawers bec you need to fin the middle ground for compromise to work.

]]> Comment on Gut Check by Vivisimo’s Information Optimization Platform Velocity Recipient of KMWorld’s 2010 Trend-Setting Product Award | TECHBurgher http://informationoptimized.com/blog/2010/07/26/gut-check/comment-page-1/#comment-14484 Vivisimo’s Information Optimization Platform Velocity Recipient of KMWorld’s 2010 Trend-Setting Product Award | TECHBurgher Tue, 03 Jan 2012 16:27:09 +0000 http://informationoptimized.com/?p=139#comment-14484 [...] basic Hierarchy of Information Needs. To learn more about this study, please visit the following blog penned by Vivisimo’s Director of Product Management, Stacy [...] [...] basic Hierarchy of Information Needs. To learn more about this study, please visit the following blog penned by Vivisimo’s Director of Product Management, Stacy [...]

]]> Comment on Use the Four Vs to Better Understand the Big Data Ecosystem by Mark Myers http://informationoptimized.com/blog/2011/12/20/use-the-four-vs-to-better-understand-the-big-data-ecosystem/comment-page-1/#comment-14236 Mark Myers Wed, 21 Dec 2011 18:32:36 +0000 http://informationoptimized.com/?p=887#comment-14236 Thanks for this link Doug. I had seen mention of this report somewhere but didn't have a copy. Very interesting read. As a history buff I love jumping into Peabody's "Wayback Machine" and looking at a trend from the perspective of an earlier time. You really nailed it. Going forward I'll be able to provide proper attribution for the model. Thanks for this link Doug. I had seen mention of this report somewhere but didn’t have a copy. Very interesting read. As a history buff I love jumping into Peabody’s “Wayback Machine” and looking at a trend from the perspective of an earlier time. You really nailed it. Going forward I’ll be able to provide proper attribution for the model.

]]> Comment on Use the Four Vs to Better Understand the Big Data Ecosystem by Doug Laney http://informationoptimized.com/blog/2011/12/20/use-the-four-vs-to-better-understand-the-big-data-ecosystem/comment-page-1/#comment-14234 Doug Laney Wed, 21 Dec 2011 14:36:03 +0000 http://informationoptimized.com/?p=887#comment-14234 Great to see the industry finally get it's head around the 3Vs (or variants thereof) that I first defined over 10years ago in a Gartner piece. For those who want to see or refer to the original piece: https://www.sugarsync.com/pf/D354224_7061872_35276. Cheers, Doug Laney, VP Research, Gartner Great to see the industry finally get it’s head around the 3Vs (or variants thereof) that I first defined over 10years ago in a Gartner piece. For those who want to see or refer to the original piece: https://www.sugarsync.com/pf/D354224_7061872_35276.

Cheers,
Doug Laney, VP Research, Gartner

]]> Comment on Just Listen by Marc Wong http://informationoptimized.com/blog/2011/04/04/just-listen/comment-page-1/#comment-13190 Marc Wong Mon, 24 Oct 2011 21:23:28 +0000 http://informationoptimized.com/?p=436#comment-13190 Good post. Brings specifics to an important soft-skills issue. There are a couple of things I'd like to say. You have to listen to employees before they can listen to customers. Just as you can't mistreat employees and expect them to treat customers with good service. Second, listening is part of your culture of excellence and customer service and has to be given resources and driven from the top. You can't say you believe in excellence but not customer service. You can't say you believe in customer service but not listening. Good post. Brings specifics to an important soft-skills issue.
There are a couple of things I’d like to say. You have to listen to employees before they can listen to customers. Just as you can’t mistreat employees and expect them to treat customers with good service.
Second, listening is part of your culture of excellence and customer service and has to be given resources and driven from the top. You can’t say you believe in excellence but not customer service. You can’t say you believe in customer service but not listening.

]]> Comment on Design, Deliver and Display a Customer-Centric Culture by Marc Zazeela http://informationoptimized.com/blog/2011/09/07/design-deliver-and-display-a-customer-centric-culture/comment-page-1/#comment-12649 Marc Zazeela Mon, 26 Sep 2011 16:17:12 +0000 http://informationoptimized.com/?p=700#comment-12649 Stacey, All so important and not that complicated. Information, and information sharing is key. I might also add that your employees should be polite, friendly, responsive, and helpful. I think about my own experiences and how much better I feel after speaking with a friendly, sympathetic person, when there is a problem to resolve. Cheers, Marc Stacey,

All so important and not that complicated. Information, and information sharing is key.

I might also add that your employees should be polite, friendly, responsive, and helpful. I think about my own experiences and how much better I feel after speaking with a friendly, sympathetic person, when there is a problem to resolve.

Cheers,
Marc

]]> Comment on Clean Sweep for Vivisimo’s Federal Day 2011 by Customer Testimonials http://informationoptimized.com/blog/2011/06/10/clean-sweep-for-vivisimo%e2%80%99s-second-annual-federal-day/comment-page-1/#comment-12233 Customer Testimonials Thu, 08 Sep 2011 06:54:26 +0000 http://informationoptimized.com/?p=533#comment-12233 I think Vivisimo should check out the Nationals schedule and schedule EVERY conference around Stephen Strasburg's pitching rotation. All of your customers would be doubly happy ;-) I think Vivisimo should check out the Nationals schedule and schedule EVERY conference around Stephen Strasburg’s pitching rotation.

All of your customers would be doubly happy ;-)

]]> Comment on Customer Data: From Overload to Insight by Data Mining http://informationoptimized.com/blog/2011/08/01/customer-data-from-overload-to-insight/comment-page-1/#comment-12228 Data Mining Thu, 08 Sep 2011 04:09:31 +0000 http://informationoptimized.com/?p=644#comment-12228 <strong>Data Mining...</strong> Data selection is getting more and more important among businesses in recent years. It is defined as any process for determining appropriate source and type of data and also the right types of instruments for collection of data.... Data Mining…

Data selection is getting more and more important among businesses in recent years. It is defined as any process for determining appropriate source and type of data and also the right types of instruments for collection of data….

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